Case Conditions: Rules

For conditions set to a severity of “Required”, one of the rules must be selected. These rules will prevent the defined action from occurring, unless the condition is resolved or marked N/A.

When one of the actions that can be controlled by conditions occurs or is attempted, the system will check for any incomplete conditions that apply to the case, that would prevent the action. If incomplete conditions are found, the users actions will be blocked and they can choose to view a list of the conditions preventing the action from being completed.