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MAGNET Self Service Portal

MAGNET Self Service Portal

Owned by Ahmad Zahedi
Last updated: Feb 21, 2025
2 min read

Search MAGNET Portal

The MAGNET Self-Service Portal fully integrates with the MAGNET back office to allow your citizens to easily look up and apply for services offered through the MAGNET software.

 

Department Applications / Complaints

Any of the departments that you use in the MAGNET back office are available to be made available on the Self-Service Portal.

Available departments

  • Building Permit Application

  • Planning Applications

  • Public Work Applications

  • Change of Occupancy

  • Landlord/Rental Registration

  • Code Enforcement/Complaints

For a module to be enabled on the Self-Service Portal, it must be available in the MAGNET back office and the Self-Service Portal Module purchased.

Inspections

The available inspections module allows users to request or schedule inspections based on your needs. Users can also review previous inspections and their results.

Features

The inspection module offers additional controls and configuration to fine-tune the inspection request process. Some examples of these features are:

  • Blackout Dates

    • Set one-time or recurring days that inspections are not allowed to be scheduled, such as holidays, etc.

  • Inspection Limits

    • Set a maximum number of "stops" allowed per day.

      • A "stop" is a unique address and not per inspection.

    • Once the limit is met for a day, the day will no longer be available to request.

  • Cut off times

    • Allows for the setting of a cutoff time for next-day inspections, e.g., inspections for the next day must be requested by 3 PM.

Case Status & Open Records

The MAGNET Self-Service Portal also allows users to easily look up and view information about their cases or simply review case information.

The powerful search functionality allows users to search based on one or more data points or date ranges, as well as decide what columns of data they would like to see. Once filtered all data found can easily be exported to a CSV file allowing for easy fulfillment of standard open record requests.

The data available in the case status module can be set based on municipal needs. For example, if Code Enforcement complaints are not public until closed or in courts, etc.

Additional Features