Returning Submission

Once the Review step is completed and issues are logged, the next step is to return the items to the citizen. This step is logged on the Review step to keep track of the current status. When the items are returned to the citizen, click on the “Return Submission” button as highlighted below:

After clicking the “Return Submission” button, you will be prompted to enter the name of the party who picked up the items.

After entering the name of the person picking up the items, click “Submit”. This will update the review step to log the date the submission was returned and make the “Receive Submission” button available.