Web Accepted Notification

^{Added in version 6.4}

The Web Accepted Notification feature allows for a simple way to notify clients that an application that was submitted on the MAGNET Self Service Portal has been accepted.

This feature is disabled by default. Contact MAGNET Support to request this feature be enabled.

Usage

When this feature is enabled, upon clicking on the “Accept Web Application” button

Screenshot highlighting the Accept Web Application button

You will now be presented with a dialog asking if you would like to send a notification to the available contacts

Send notification dialog

Clicking No, will accept the case and not send any notifications
Clicking Cancel will cancel the application acceptance
Clicking Yes will allow the selection of which contacts should receive the notification

On this screen, you can select any of the available contacts on the case that you would like to receive the Web Accepted notification. Additionally, you may add additional recipients as needed under the “Add email recipient” header.

Clicking “Send Emails” will send the Web Accepted notification to the selected contacts.

Email template

The notice that is sent to the clients is configurable and can be set, in general, to what you require. When requesting to enable this feature, please provide the content and format that you would like for the email.

The email notification will be the same for all modules. It can not be different based on the department.