Flag Collapse

The case flags collapsing feature will allow the user to add a flag to a case with the ability to collapse or expand the description.

This feature is disabled by default

By default, without this feature, flags will always show as expanded. This feature changes the default behavior to collapse the flags, allowing for a cleaner interface when there are multiple flags on a case.

Collapsed flags will show only the “Flag Type” and the “Description” will be hidden by default

Clicking on the flag, will then expand it to show the flags details.

This feature is implemented on a system-wide level. This means that if this feature is enabled, the flags will be collapsed for all departments