Generating Comments Letter

In situations where issues were identified by one or more departments during the review, the next step to complete the review round is to generate the comments letter. This is accomplished by selecting the option “Generate Comments Letter”. This will close the review step and allow for the items to be returned to the citizen and resubmitted for additional review.

After selecting the “Generate Comments Letter” button, you will see a preview of the letter being generated.

The MAGNET Template Generator displaying the Comments Letter

After reviewing the letter, you can select to either “Generate Template” or “Generate Template & Send Email”.

• Generate Template

  • This will generate a PDF of the letter and attach it to the case. This letter can then be printed or emailed manually as needed.

• Generate Template & Send Email

  • If the contact on the case has a valid email address entered, this option will generate a PDF of the letter, attach it to the case, as well as automatically email a copy of the letter to the select contacts on the left side of the screen.

After making a selection, the system will generate the documents (and email if selected), then provide a report to show the process has been completed.

MAGNET Comments Letter confirmation page after selecting "Generate Template"

You can now close this window by clicking on the red X in the lower right-hand corner.

The Review Step will now update and make available the “Return Submission” button.