Once a Plan Review step is added to a case(either manually or automatically) a new process step object will be displayed on the Process Steps tab.
Plan Reviews allow for one or more departments to review a submitted plan and note any issues or concerns relating to their department. If issues are found, a “Comment Letter” can be generated and sent to the citizen to let them know what problems were found so they can amend the plan as needed. Plan Reviews allow for an unlimited number of “rounds” of review to track each time the plans are submitted and the outcome of each review. Additionally any issues identified in a round are brought forward to the next round to make it easy for the reviewer to identify previous issues and make sure they have been resolved.