The MAGNET Self Service Portal fully integrates with the MAGNET back office to allow your citizens to easily lookup and apply for services offered through the MAGNET software.Department Applications / Complaints
Each of the departments that you use in the MAGNET back office can be made available on the Self-Service Portal.
The MAGNET integration team has a simple to use questionnaire that shows all available fields and application types allowing you to easily specify what types of applications you want to allow on the Self-Service Portal as well as what data you want to collect.
Available departments
Building Permit Application
Planning Applications
Public Work Applications
Change of Occupancy
Landlord/Rental Registration
Code Enforcement/Complaints
For a module to be enabled on the Self-Service Portal, it must be available in the MAGNET back office.
Inspections
The available inspections module allows for users to request or schedule inspections based on your needs. Users can also review previous inspections and their results.
Features
The inspection module offers additional controls and configuration to fine tune the inspection request process. Some examples of these features are:
Blackout Dates
Set one time or recurring days that inspections are not allowed to be scheduled, such as holidays, etc.
Inspection Limits
Set a maximum number of "stops" allowed per day.
A "stop" is a unique address and not per inspection.
Once the limit is met for a day, the day will no longer be available to request.
Cut off times
Allows for the setting of a cut off time for next day inspections, e.g. inspections for next day must be requested by 3PM.
Case Status & Open Records
The MAGNET Self Service Portal also allows for users to easily lookup and view information about their cases or simply review case information.
The powerful search functionality allows users to search based on one or more data point or date range, as well as decide what columns of data they would like to see. Once filtered all data found can easily be exported to CSV file allowing for easy fulfilling of standard open record requests.
The data available in the case status module can be set based on the municipal needs. For example, if Code Enforcement complaints are not public until closed or in courts, etc.