Department Applications / Complaints

Each of the departments that you use in the MAGNET backoffice can be made available on the Self Service Portal.

The MAGNET integration team has a simple to use questionnaire that shows all available fields and application types allowing you to easily specify what types of applications you want to allow on the Self Service Portal as well as what data you want to collect.

Available departments

• Building Permit Application

• Planning Applications

• Public Work Applications

• Change of Occupancy

• Landlord/Rental Registration

• Code Enforcement/Complaints

Inspections

The available inspections module allows for users to request or schedule inspections based on your needs. Users can also review previous inspections and their results.

Features

The inspection module offers additional controls and configuration to fine tune the inspection request process. Some examples of these features are:

• Blackout Dates

  • Set one time or recurring days that inspections are not allowed to be scheduled, such as holidays, etc.

• Inspection Limits

  • Set a maximum number of "stops" allowed per day.

    • A "stop" is a unique address and not per inspection.

  • Once the limit is met for a day, the day will no longer be available to request.

• Cut off times

  • Allows for the setting of a cut off time for next day inspections, e.g. inspections for next day must be requested by 3PM.

Case Status & Open Records

The MAGNET Self Service Portal also allows for users to easily lookup and view information about their cases or simply review case information.

The powerful search functionality allows users to search based on one or more data point or date range, as well as decide what columns of data they would like to see. Once filtered all data found can easily be exported to CSV file allowing for easy fulfilling of standard open record requests.

The data available in the case status module can be set based on the municipal needs. For example, if Code Enforcement complaints are not public until closed or in courts, etc.

Additional Features

Contractor Restrictions

Overview

This feature is currently only available for Building Permits and Public Works modules on the portal.

The Contractor Restriction functionality allows for the setting of restriction for what applications can be applied for, as well as what values may be selected in drop down fields.

Backoffice

A new Contractor Classification field will be made available and required in the Backoffice Contractors module. This selected field will allow for the assigning of one contractor classification to a contractor record.

After this feature is enabled, contractors with no classification assigned will not be able to apply for any Building or Public Works applications is restrictions exist.

Portal

Portal Workflow

The current portal workflow will remain. The user will select the type of permit they are applying for, agree to the terms, select a location and then enter the contact information. When the contractor is selected, the portal will gather the contractor's classification and verify if the selected application is valid for the selected contractor.

If the contractor classification does not allow the selected permit type or field selection, a configured message will be displayed, and the user will not be able to move forward with the application.

^{Example invalid contractor selected, with default error message.}

If a valid contractor is selected, the application can continue like normal.

Restricted Fields

For any select fields that have restrictions on what values a user can select, the field will still display all available values to prevent confusion. However, if a user selects a restricted value, they will be shown a configured error message and the selection will be cleared.

If the field is required, they will not be able to continue their application until a valid selection is made.

^{Example invalid field option selected, with default message.}