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The case flags collapsing feature will allow the user to add a flag to a case with the ability to collapse or expand the description. |
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This feature is disabled by default |
By default, without this feature, flags will always show as expanded. This feature changes the default behavior to collapse the flags, allowing for a cleaner interface when there are multiple flags on a case.
Collapsed flags will show only the “Flag Type” and the “Description” will be hidden by default
Clicking on the flag, will then expand it to show the flags details.
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This feature is implemented on a system-wide level. This means that if this feature is enabled, the flags will be collapsed for all departments |