Field | Description | Notes | |||||
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Condition Namecondition_id | This is a system column and should not be edited or modified. Any new conditions added should leave this column blank. |
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name | This field allows for naming the condition. While this field is optional, it can make identifying the conditions easier when adding to a case or reviewing the conditions on a case. | This field is optional.Long Description | |||||
long_description | This is main condition text. This field should contain all the information relating to this specific condition | .This field is required. | Variables can be used in the long description to pull in available case data from the case the condition is attached to. | ||||
Short Descriptionshort_description | This field is available for future expansion and is not currently usedPublic Description | This field is optional. | |||||
public_description | If Show on Portal is set to yes, this fields content will be displayed on the portal. If this field is blank, then the contents of Long Description will be used | This field is optional. | |||||
Resolution Actionresolution_action | Internal notes, tasks or details to assist the user to know what steps should be taken when resolving this condition. This field data is internal only and will never be displayed on the portal or conditions notice. | This field is optional.Group | |||||
condition_group_name | The group this condition belongs to. This is used for filtering and finding conditions when adding them to a case | TypeThe condition | type allows further classification of conditions and is used for additional filtering and finding conditions when adding them to a caseSeveritygroup must exist in the system prior to import. | ||||
severity_name | The severity of the condition | Available options:
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Rule Type (Also referred to as Timing Type) | Sets the rule type to be enforced when this condition is added to a case | Current Options:
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condition_type | The condition type allows further classification of conditions and is used for additional filtering and finding conditions when adding them to a case | The condition type must exist in the system prior to import. | |||||
enabled | Determines if the condition is enabled. If not enabled, the flag will not be available to assign to any cases.
| Valid values are:
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inheritable | Determines if the flag inherits to other cases when cases are linked to this case | Show in NoticeValid values are:
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show_in_notice | Determines if this condition is shown in the Condition Notice | Display on Portal. | Valid values are:
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display_on_portal | Determines if this status is displayed on the Public Portal. | Additional InfoValid values are:
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additional_info | Allows for the setting of any generic notes or details relating to the condition.
| This field is optional | .Applies On|||||
timing_type_name
| Sets the rule type to be enforced when this condition is added to a case | Current Options:
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applies_on_add SORT MISSING | Determines if the condition timing/restriction is applicable when the condition is originally added or when it is inherited to another a case.
Options: Add
Inherit
Both The condition applies both when added or when inherited
| Valid values are:
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applies_on_inherit | Determines if the condition applies to a case when inherited.
| Valid values are:
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sort | The order in which the condition should show on the case and notice(if set to show). |
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