Feature Overview
The time tracking feature allows for users to log time on cases, either to a specific item(process, steps, inspections, etc) or to other configured time tracking types. This can be used for general time tracking use or can be associated with an hourly fee amount.
Adding Time
If the object is configured for time tracking a “Track Time“ tab will display on the object. Select “Track Time“ button as seen below.
Time tracking is not enabled by default and needs to be configured upon request.
When adding time to a object the system will pre-populate the General and Activity information. The user needs to select the department time is being added for along with entering the number of hours logged. Note that time can be entered by manual entry or selection of start time and stop time.
Once time has been added the object will display the total number of hours logged. Please note that this reflects total time and not individual department time.
