On this screen you are able to indicate which departments should review this case as well as assign specific users(if available), when the individual department review should be completed and control the order of the reviews as well as if a department has “Veto”(this will be explained further below).
To assign a department, simply click on the checkbox in the “Assign” column for all departments that should review this case. By default the “Reviewer” dropdown will show “Department”, which means that any user in the assigned department can accept this review. If configured, this dropdown will also allow for the selection of individual users to assign this Review step to.
The “Due Days” column specifies the number of days from when the review is released that each department is expected to complete the review. By default this value is typically 0 which means there is no specific due date for the review group.
The “Order” column allows for the managing of the order in which this review must be completed. Typically, the order of all departments is set to “1”, which means that any department can review this item in any order. If you had a situation that one department should review this case before another one, you would simply adjust the order to indicate which department must review first.
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