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SMS (Short Message Service) or more commonly called “Text Messaging” allows for notifications to be sent using texts, rather than emails. |
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SMS Messaging is handled through a third-party provider. There is a cost based on the number of message segments sent, which is billed based on terms of the contract(Monthly, quarterly, annually, etc.)will be billed monthly unless other arrangements are made. |
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You can view your current monthly usage as well as estimated current monthly charge in the Integrations module in the Admin Panel. |
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If a contact would like to opt-out of receiving text messages, the contact can be updated on the case to no longer receive text messages. This is done by editing the contact on the case and unchecking the “Receive Texts” checkbox. Make sure you update all related cases by selecting the related cases at the bottom of the contact update screen to update all cases with this contact.
| Infowarning |
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Be aware. |
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Per Message Pricing
In addition to the Licensing, Maintenance and Support costs for the SMS feature, there will be additional charges based on the number of message segments sent.
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A "segment" is considered any text message up to 320 characters in length. If a "segment" is greater than 320 characters than it will be considered more than one message segment. |
Per message pricing is billed by the third-party integration service Twilio. We do not charge any extra per fee message and will bill the costs per the agreement with the client as incurred.
The current cost per message at this time is $.0075 per segment. As most messages currently sent by MAGNET will be two segments, the estimated cost per message is $.015 and is subject to change.