The Severity of the condition, determines if a condition must be completed(or marked N/A) before a particular action can be completed on the case the condition is on.
General conditions do not affect the ability to perform actions on the case and are typically used when generating the Conditions Notice for the case.
Required conditions must be completed(or marked N/A) or they will prevent a specific action from being allowed on the case.
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Conditions can be configured to apply to cases either on initial add or when inherited onto a case after linking to another case(or both). |