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If a contact would like to opt-out of receiving text messages, the contact can be updated on the case to no longer receive text messages. This is done by editing the contact on the case and unchecking the “Receive Texts” checkbox. Make sure you update all related cases by selecting the related cases at the bottom of the contact update screen to update all cases with this contact.

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Be aware
If there are multiple contacts on the case that have the same email address, the most restrictive option for receive texts will be used. So if one contact type is set to receive texts and another contact type with the same email address is not, no texts will be sent.

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